F.A.Q.

Yes, you need to verify your account to be able to make deposits and/or to take part in some promotions (check promotions Term&Conditions).

To verify your account you need to provide TWO DOCUMENTS:

1) Personal ID - a copy of your Passport or your national ID card or Driver's license. Should expire not less than in 3 months.

2) Proof of your address - any bill with you name and address: utility bill (gas, water, electricity, fixed phone,etc.) or bank statement. Should be not older than 3 months.

Documents' format requirements: 300 dpi resolution, each file - not more than 1Mb, file format - *.gif, *.jpg, *.png or *.pdf.

Documents should be in English or with CERTIFIED English translation.

Please upload these documents in your Private Office/Profile/Upload Files or fax a copy to +44 (0) 203 318 5365.

NOTE: Compliance Department has a right to reject client's verification request without any explanation!

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There are two options available. You can download and install the MetaTrader 4 Trading Platform on your computer or you can use the MT4 Mobile Application on your mobile device. Note, however, that the desktop version has a more robust functionality, providing users with automated trading, expert advisers, and powerful analysis tools.

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We provide all software free of charge to our clients.

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MetaTrader 4 was designed for Windows OS. Please, read here How to run MT4 on Mac OS.

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The Demo account (demonstration account) is a trading account that works with virtual money. You cannot deposit or withdraw funds from the account. You will find $100,000 worth of virtual funds in your Demo account right after opening. Unlike the majority of other companies, we give you a chance to open a Demo account that is no different to the groups of our real accounts (except the MICRO account). You can test-drive any account type and make your final selection with confidence, taking into consideration the results of your work in demo mode.

The trading conditions of Demo accounts are almost identical to the trading conditions of real accounts with Advisers enabled. Trade, learn, work out a strategy, test your Advisers – we allow you to do all of that, absolutely free of charge! But keep in mind that there is a major factor missing while trading in a demonstration environment – the psychological pressure, the fear of losing money. Therefore, we recommend that after some practice, you should transition to the next phase by opening a real account with a small deposit, for example the MT4.MICRO. account.

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Yes, we permit the use of EAs and automatic trading.

NOTE: Arbitrage Expert Advisors are allowed on MT4.ECN. accounts ONLY. Such EAs do NOT work properly in NDD Instant Execution environment therefore are prohibited on MT4.MICRO., MT4.VAR. and MT4.FIX. accounts.

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The ECN (Electronic Communication Network) is an electronic transaction system of purchase and sale created to eliminate intermediaries from the trading process; it connects brokers and traders directly. The ECN system is similar to a stock exchange. However, unlike a stock exchange, the ECN allows traders to make transactions themselves, while at a stock exchange only brokers can make transactions on behalf of the traders. The advantages of such systems are:

• Around-the-clock (24/7) trading; traders can be located in different time zones;
• Traders are fully supplied with all the necessary trading information;
• High-speed performance of transactions due to the latest communication and data processing technologies;
• Empowers traders who in the past had no direct access to trading and could not compete with brokers. Today, orders placed through the ECN by individual traders can influence market dynamics.

STP (Straight Through Processing) is a way of handling or processing trading orders directly, without involving brokers, which increases the speed and quality of order execution. It is similar in nature to an NDD – No Dealing Desk. As a matter of fact, all these technologies are closely related to each other so they often use the same service names. Trading on such an account has a number of advantages:

• Fast execution of orders;
• As a rule, high liquidity;
• High quality of quotations as a result of eliminating manual order handling and taking brokers out of the trading flow;
• The smallest spreads possible on the market today.

We offer our clients a rare opportunity to take advantage of these trading practices directly by using the MetaTrader 4 platform. In addition, for the first time in the trading industry, we will adjust our commission depending on your performance. The more you trade, the less commission you will pay.

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 At the present time we have no plans to start using MetaTrader 5 due to its principal difference with version 4: the new version does not allow traders to make Hedging Transactions. Many traders consider this an important function and have it hard-wired into their trading systems. And though we do not recommend using hedging transactions, our clients' needs are very important to us. We hope to have MetaTrader 5 available in test mode for Demo accounts shortly but the final decision regarding its usage will be made later on.

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We do not charge any additional commissions for MT4.MICRO, MT4.FIX, and MT4.VAR accounts. For these types of accounts, all our commissions are already included in the spread. In many ways these accounts have similar conditions and the choice of account is a matter of personal preference. We recommend MT4.VAR. account because the spreads change according to the market and they are lower that the spreads on MT4.FIX. account. For ECN accounts the spreads are minimal, but commission will be charged separately. The breakdown of commission rates can be found in the Trading Conditions section.

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Deals on the interbank market are usually charged with a commission per traded volume. Our ECN accounts provide you with a direct access to the interbank market. You get the tightest spreads and pay a small commission for service. If you want to calculate the commission you need to calculate your deal volume in US dollars, divide it by 100,000 and multiply by the commission fee.

For example: deal size - 1 standard lot EURUSD = 100,000 units, EURUSD rate - 1.25, commission fee - 3 USD.

Commission = (100,000 EUR Open Size + 100,000 EUR Close Size) * 1.25 EURUSD / 100,000 * 3 USD = 7.5 USD

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Yes, of course. We have ‘micro’ accounts with a very small minimum transaction size of only 100 base currency units or 0.1 micro lots (for 'micro' accounts, 1 lot = 1000) especially for beginners. For standard accounts our minimum transaction volume is only 1000 units or 0.01 of a lot (1 lot = 100,000). Using a leverage ratio you can start trading with a few dollars, which is why we do not impose limits on the size of the initial deposit for non-ECN accounts. This allows beginners to try out their trading skills without the risk of losing too much money.

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The minimum deposit with which you can start trading is up to you. For ECN accounts the minimum deposit is only $10, check the Try Best MT4 ECN from $10 ONLY! promo details.

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• For Micro accounts, deposit can be made in US Dollars only;
• For standard accounts with fixed and floating spreads and for MT4.ECN. accounts, there are two options: US Dollars or Euros. You can decide on your preferred currency when opening an account;
• For CT.ECN. accounts you can choose US Dollars only.

 In the future, we plan to widen the range of deposit currencies.

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